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Frequently Asked Questions
Does the cost of the Service package include the cost of the asoebi?
Our service packages only cover the service fees i.e., the cost for us to carry out the service on your behalf which includes sourcing fabrics, setting up a website for guest purchases and also packaging and delivering all the orders.
Guests will be expected to pay for the asoebi themselves through our website.
What is the process of having my asoebi planned by Simply Asoebi?
We handle all the logistics involved in the asoebi process - so that you don't have to! We source fabric options for you to choose from based on your specifications, set up a website for guest purchases and then deliver each asoebi order directly to guests.
For a full process breakdown, please visit How It Works.(https://www.simplyasoebi.com/how-it-works)
Do you offer tailoring services?
It's very important to us as a brand to ensure that the fabrics meet our quality standards and therefore we can only offer tailoring when the fabric has been sourced by us.
For ladies, we offer tailoring services for brides/celebrants only. However, our menswear tailoring services are available to grooms, groomsmen and guests who purchased their asoebi through our services.
How expensive are your asoebi boxes – what can my guests expect to pay for their asoebi?
Our asoebi is priced very competitively with asoebi packages typically starting from £85 for the ladies for typically 5 yards of fabric and from £85 for the men for fabric and cap. Final cost will vary depending on the fabric chosen and whether additional accessories are included e.g., gele, feather fans, canes etc.
All asoebi orders include free UK and Nigeria delivery and a complimentary small gift.
How many fabrics will I be shown to choose from?
Once we have gathered all the details we need from our initial online consultation, we will begin sourcing fabrics for you. During the following consultation, we will present three options per fabric required e.g., if you need two different types of fabric, we will provide 3 options of each fabric to choose from.
Our priority is making sure that you are happy and confident in the fabric you have chosen to be your asoebi.
I am not sure how many of my guests will be needing asoebi, can I still use your service?
Of course! Our Silver and Gold packages cover up to 50 and 100 guests respectively, so there is no need to know the exact number of guests purchasing asoebi and there is no additional charge if less guests purchase it.
If you require our services for more than 100 of your guests, just let us know during the consultation and we will provide you with a custom quote for our services.
I only need asoebi for a few people, is there a minimum number of people I need in order to use your service?
Absolutely not. No matter how small your party, we’ve got you covered!
If you have opted for a smaller wedding or only want to have asoebi for your bridal party sorted, you could get our full Gold package for a discounted price with our Mini Package (covers up to 20 guests). Find out more here.(javascript:void(0))
I bought my own asoebi fabrics, can you help me to deliver the orders to my guests?
We don't accommodate the sourcing of fabrics by clients for us to package. We have a dedicated team who works hard to source beautiful options that match our brand's style, client's specifications and pass our quality standards.
Do you provide an express service?
Yes, we do. If you book with us in under three months of the wedding date (we aim to have all asoebi delivered at the very least one month before the wedding), this will be considered an express booking.
For this, there may be an additional fee, which can vary.
How long between placing the asoebi order and delivery?
For each client, we set a purchase cut off date by which all guests should have purchased their asoebi boxes by. The time between the purchase cut off date and the delivery date is usually 4 weeks, but that is determined by a lot of factors. This can be sooner for expedited services where the wedding is very close.
My question wasn’t covered here, how can I get in contact?
We are happy to answer quick questions on the website chat! Alternatively, you can contact us by filling out our contact form, here.(javascript:void(0))
How will I know that my order has been placed successfully?
You will receive a confirmation email to the email address provided with your receipt.
Can I change my delivery address?
Sure – Please let us know as soon as possible after placing your order and before the estimated delivery date.
Can I have my order delivered to an address in Nigeria?
Yes, we are able to deliver orders to addresses in Lagos and Abuja.
At checkout, you can enter the full delivery details, including the recipient’s name, address, and phone number. Please ensure all information is accurate, as this will be used to arrange delivery.
Kindly note that:
• Orders delivered within Nigeria will not be packaged in Simply Asoebi branded packaging and will not include souvenirs.
• Once your order has been delivered to the Nigerian address provided, onward delivery or collection is the customer’s responsibility.
• Simply Asoebi is not responsible for any delays, losses, or damages that occur after the order has been successfully delivered to the specified address in Nigeria.
If you have any questions about Nigerian delivery before placing your order, please contact us at contact@simplyasoebi.com.()
How do I pay for the asoebi?
We accept payments online from all major credit cards: Visa, Mastercard, American Express, Maestro.
Do you ship internationally?
The cost for UK shipping is included on all asoebi orders. Any international shipping will incur additional charges, please contact us at contact@simplyasoebi.com (mailto:contact@simplyasoebi.com)before placing your order.
What if my order gets lost or doesn't arrive on time?
Each order is either hand delivered by us or shipped through tracked delivery. However, in the unlikely event that this occurs, please contact us at contact@simplyasoebi.com (mailto:contact@simplyasoebi.com?subject=Issue with my Simply Asoebi Order)and we will get back to you ASAP.
I don’t want asoebi anymore, can I get a refund?
A full refund will be issued for any order cancellations made prior to the purchase cut-off date stated in the asoebi portal created for the event. However, once the purchase cut-off date has passed, all sales are final. If there is an issue with your order, please contact us on contact@simplyasoebi.com (mailto:contact@simplyasoebi.com)and we will review the complaint and get back to you within 21 days.
Where can I find out more information about use of this website?
Please read through our terms & conditions (javascript:void(0))to find out more about the terms of use for this website and purchasing asoebi through us.
How will I know that my order has been placed successfully?
You will receive a confirmation email to the email address provided with your receipt.
Can I change my delivery address?
Sure – Please email us (contact@simplyasoebi.com)(mailto:contact@simplyasoebi.com) and let us know as soon as possible after placing your order and before the estimated delivery date.
How do I pay for the asoebi?
You can pay online using your debit or credit card. We accept VISA and Mastercard.
Do you ship internationally?
The cost for UK shipping is included on all asoebi orders. Any international shipping will incur additional charges, please contact us before placing your order.
What is my order gets lost or doesn't arrive on time?
We ship each order through UPS tracked & signed for delivery. However, in the unlikely event that this occurs, please contact us via email (contact@simplyasoebi.com)(mailto:contact@simplyasoebi.com) and we will get back to you ASAP.
I don’t want asoebi anymore, can I get a refund?"
A refund may be issued minus any fees, for any order cancellations made prior to the purchase deadline date stated on the website. However, once the purchase deadline has passed, all sales are final. If there is an issue with your order, please contact us on contact@simplyasoebi.com (mailto:simplyasoebi.info@gmail.com)and we will review the complaint and get back to you within 21 days.
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