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Frequently Asked Questions
How do I place an order?
You can place your asoebi order directly through the dedicated event page shared with you by logging in using your email and wedding access code.
Simply select your preferred asoebi option, add to bag and complete checkout. Once the order has been placed, you’ll receive a receipt and confirmation email with your order details and next steps.
Does the cost of the Service package include the cost of the asoebi?
Our service packages only cover the service fees i.e., the cost for us to carry out the service on your behalf which includes sourcing fabrics, setting up a website for guest purchases and also packaging and delivering all the orders.
Guests will be expected to pay for the asoebi themselves through our website.
How will I know that my order has been placed successfully?
Once your order has been successfully placed, you will receive both a receipt and a confirmation email shortly after checkout.
Your receipt will include a summary of your order details, while the confirmation email will outline important next steps, timelines, and any actions required from you.
If you do not receive these within a few minutes, please check your spam or junk folder. If they’re still not visible, feel free to contact us and we’ll be happy to assist.
What is the process of having my asoebi planned by Simply Asoebi?
We manage the asoebi process from start to finish, helping to streamline coordination and significantly reduce the workload on you.
This includes sourcing fabric options based on your preferences, setting up a dedicated platform for guest orders, and overseeing the processing and delivery of each order.
While we handle the majority of coordination, there may occasionally be instances where guests reach out directly to you or require clarification beyond the scope of our services.
In such cases, we will continue to support you and work alongside you to keep everything running as smoothly as possible.
For a full process breakdown, please visit How It Works.
Do you offer tailoring services?
Yes, we offer tailoring support through a combination of our in-house and partner network.
Guests will have access to our exclusive, vetted tailoring directory, where they can browse and book a tailor.
For men’s outfits, we also offer the option to order sewn asoebi directly through our platform, where garments are produced based on the selected style.
For clients (couples), we provide a more guided experience — working directly with our team to refine design ideas before assigning them to a suitable designer, either in-house or from our trusted partner network.
Please note that while we carefully vet all tailors and designers, the final outfit and fit remain the responsibility of the assigned tailor/designer.
Can I change my delivery address?
Sure – Please let us know as soon as possible after placing your order and before the estimated delivery date.
How expensive are your asoebi boxes – what can my guests expect to pay for their asoebi?
Our asoebi packages are priced competitively, with options typically starting from £85 for ladies (usually including 5 yards of fabric) and £85 for men (fabric and cap).
Final pricing will vary depending on the fabric selected and any additional items included, such as gele, feather fans, canes, or other accessories.
All asoebi orders include complimentary UK delivery.
For international orders, please note that customs duties and import taxes may apply upon delivery. These charges are set by the destination country and are not included in your order total or shipping fee. They are the responsibility of the recipient and may vary depending on location.
Do you ship internationally?
Yes, we ship worldwide.
We offer both UK and international delivery options, and your order will be shipped directly to the address provided at checkout. Please note that additional shipping fees may apply for international orders, depending on the destination.
For international deliveries, customs duties and import taxes may also apply upon arrival. These charges are set by the destination country and are not included in your order total or shipping fee. They are the responsibility of the recipient and may vary depending on location.
Delivery timelines may vary depending on your location, and we will keep you updated as your order progresses.
How many fabrics will I be shown to choose from?
Once we have gathered all the details we need from our initial online consultation, we will begin sourcing fabrics for you. During the following consultation, we will present three options per fabric required e.g., if you need two different types of fabric, we will provide 3 options of each fabric to choose from.
Our priority is making sure that you are happy and confident in the fabric you have chosen to be your asoebi.
Can I have my order delivered to an address in Nigeria?
Yes, we are able to deliver orders to addresses in Lagos and Abuja.
At checkout, you can enter the full delivery details, including the recipient’s name, address, and phone number. Please ensure all information is accurate, as this will be used to arrange delivery.
Kindly note that:
Orders delivered within Nigeria will not be packaged in Simply Asoebi branded packaging and will not include souvenirs.
Once your order has been delivered to the Nigerian address provided, onward delivery or collection is the customer’s responsibility.
Simply Asoebi is not responsible for any delays, losses, or damages that occur after the order has been successfully delivered to the specified address in Nigeria.
If you have any questions about Nigerian delivery before placing your order, please contact us at contact@simplyasoebi.com.
How do I pay for the asoebi?
All asoebi orders are placed and paid for securely through our platform.
Once your selection is made, you can complete your purchase at checkout using the available payment methods provided. Payment is required in full at the time of placing your order in order to secure your asoebi.
After payment, you will receive a receipt and order confirmation email with full details of your purchase and next steps.
If you experience any issues during checkout, please don’t hesitate to contact us and we’ll be happy to assist.
I am not sure how many of my guests will be needing asoebi, can I still use your service?
Of course! Our Mini package and Gold packages cover up to 30 and 100 guests respectively, so there is no need to know the exact number of guests purchasing asoebi and there is no additional charge if less guests purchase it.
If you require our services for more than 100 of your guests, just let us know during the consultation and we will provide you with a custom quote for our services.
What if my order gets lost or doesn't arrive on time?
Each order is either hand delivered by us or shipped through tracked delivery. However, in the unlikely event that this occurs, please contact us at contact@simplyasoebi.com and we will get back to you ASAP.
I only need asoebi for a few people, is there a minimum number of people I need in order to use your service?
Absolutely not. No matter how small your party, we’ve got you covered!
If you have opted for a smaller wedding or only want to have asoebi for your bridal party sorted, you could get our Mini Package (covers up to 30 guests). Find out more here.
I don’t want asoebi anymore, can I get a refund?
A full refund will be issued for any order cancellations made prior to the purchase cut-off date stated in the asoebi portal created for the event. However, once the purchase cut-off date has passed, all sales are final. If there is an issue with your order, please contact us on contact@simplyasoebi.com and we will review the complaint and get back to you within 21 days.
I bought my own asoebi fabrics, can you help me to deliver the orders to my guests?
We don't accommodate the sourcing of fabrics by clients for us to package. We have a dedicated team who works hard to source beautiful options that match our brand's style, client's specifications and pass our quality standards.
Where can I find out more information about use of this website?
Please read through our terms & conditions to find out more about the terms of use for this website and purchasing asoebi through us.
Do you provide an express service?
Yes, we do. If you book with us in under three months of the wedding date (we aim to have all asoebi delivered at the very least one month before the wedding), this will be considered an express booking.
For this, there may be an additional fee, which can vary.
Will I need to pay customs duties or import fees?
For international deliveries, customs duties and import taxes may apply upon arrival.
These charges are set by your local customs authority and are not included in your order or shipping fee. They are the responsibility of the recipient and may vary depending on location and order value.
How long between placing the asoebi order and delivery?
For each client, we set a purchase cut off date by which all guests should have purchased their asoebi boxes by. The time between the purchase cut off date and the delivery date is usually 4 weeks, but that is determined by a lot of factors. This can be sooner for expedited services where the wedding is very close.
My question wasn’t covered here, how can I get in contact?
We are happy to answer quick questions on the website chat! Alternatively, you can contact us by filling out our contact form, here.
How will I know that my order has been placed successfully?
You will receive a confirmation email to the email address provided with your receipt.
Can I change my delivery address?
Sure – Please email us (contact@simplyasoebi.com) and let us know as soon as possible after placing your order and before the estimated delivery date.
How do I pay for the asoebi?
You can pay online using your debit or credit card. We accept VISA and Mastercard.
Do you ship internationally?
The cost for UK shipping is included on all asoebi orders. Any international shipping will incur additional charges, please contact us before placing your order.
What is my order gets lost or doesn't arrive on time?
We ship each order through UPS tracked & signed for delivery. However, in the unlikely event that this occurs, please contact us via email (contact@simplyasoebi.com) and we will get back to you ASAP.
I don’t want asoebi anymore, can I get a refund?"
A refund may be issued minus any fees, for any order cancellations made prior to the purchase deadline date stated on the website. However, once the purchase deadline has passed, all sales are final. If there is an issue with your order, please contact us on contact@simplyasoebi.com and we will review the complaint and get back to you within 21 days.
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