RETURNS AND SHIPPING POLICY

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Returns and Refunds

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• All sales are final and non-refundable. We take great care to ensure the quality of our products.

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Damaged Items 

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• In the rare event that you receive a damaged item, please contact us within 48 hours of receiving your order. Provide clear evidence, such as photographs, to support your claim. We will assess the issue and, if confirmed, offer a suitable resolution, which may include a replacement or refund.

 

Shipping Method 

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• We utilise tracked delivery for all orders to ensure the safe and timely arrival of your purchase

• All products unless stated otherwise on the Products page will be dispatched within two business days

• UK deliveries will take up to 3 business days from Dispatch date.

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Custom Items

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• All custom items are considered pre-orders

• For custom items, please be aware that production typically takes 2-3 weeks. As such, we advise allowing up to 5 weeks to receive any custom orders. We appreciate your patience as we craft your unique, personalised pieces with the utmost care.

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Modification Requests

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• If you need to make changes to your order, please reach out to us as soon as possible.

• We will do our best to accommodate reasonable modification requests depending on progress with production or dispatch

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Additional Disclaimers

 

• Product Variations: Product descriptions, images, and prices are for reference only and may slightly vary. Please review the product details before making a purchase

• Pricing and Availability: Prices and availability are subject to change without notice. We reserve the right to correct pricing errors and cancel orders if necessary

• Privacy: Your privacy is important to us. Review our privacy policy for details on how we collect, use, and protect your data

• Terms and Conditions: By using our site, you agree to our terms and conditions, which cover customer responsibilities, payment terms, dispute resolution, and intellectual property rights

• Changes to Policies: We may update our policies, so please check for changes. The most recent version of our policies will apply to your orders.

• External Links: Links to external sites are provided for your convenience. We are not responsible for the content or practices of these external sources.

• Contact Information: For inquiries or assistance, please contact us via email at contact@simplyasoebi.com

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Thank you for choosing us for your special occasions. Your satisfaction is our priority, and we look forward to serving you with the highest level of care and professionalism.