TERMS OF SERVICE
1 OUR INFORMATION
www.simplyasoebi.com and www.simplyasoebi.co.uk is a site operated by Simply Asoebi Ltd; Company No.12244722 ("We"). We are registered in England and Wales with our registered address at 9 Chapel Place, London, England, EC2A 3DQ. Our email address is: firstname.lastname@example.org.
2 YOUR STATUS
By placing an order on our Website, you confirm that you are:
18 years and above,
Legally able to enter into a legally binding contract
A UK resident or have communicated otherwise prior to your order
3 CONTRACTUAL AGREEMENT
Once you have placed an order on our Website, you will receive a confirmation email of the purchase to the email address provided in the details form at the time of purchase. Please note that this is an acknowledgement of your requests to purchase a Product and is subject to acceptance by Us. Our Acceptance to you will be in the form of a dispatch email ("Dispatch Confirmation"). Once the Dispatch Confirmation has been sent, this will signify the origination of our contract ("Contract") with you.
If you made a mistake on your order or need to update any details on the order, please email us as soon as possible at email@example.com and we may be able to amend the order. After the Purchase Cut-off date, all sales are final and cannot be amended or returned.
The Contract will relate only to those Products whose dispatch We have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.
We will only process your order once we have received payment in full
We reserve the right to refuse any order for whatever reason.
You accept that communication with us will be primarily electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that We provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
The cost for UK shipping is included on all asoebi ("Product") orders. Any international shipping will incur additional charges, please contact us at firstname.lastname@example.org before placing your order. Any international orders places without prior consent will be refunded.
6 RETURNS POLICY
A full refund will be issued for any order cancellations made prior to the purchase cut-off date ("Purchase deadline") stated on the personalised portal (also classified under "Website") for relevant event. Once the purchase deadline has passed, all sales are final. If there is an issue with your order, please contact us on email@example.com and reference your order number and we will review the complaint and get back to you within 21 days.
All return expenses will be covered by yourself. All Orders received in our custom gift box, must be returned in the box. It is advisable to keep your postage receipt and send returns back via tracked delivery as we are not liable for any Products lost in transit. Products sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and confirm if the return has been approved or not. All refunds will be made back to the original payment method. Please allow up to 10 days for this to appear in your bank account.
If We do not deliver or if the Products We deliver are not what you ordered or are damaged or of an incorrect quantity, our only obligation will be, at our complete discretion to:
make good any shortage or non-delivery or incorrect delivery; or
replace or repair any Products that are damaged or defective; or
refund to you the amount paid by you for the Products in question.
If you discover that your Product is faulty We reserve the right to request evidence, such as images and/or videos of the defect, before issuing any refund of the price and/or any associated delivery charges.
8 CONTACT US
Please direct any questions, complaints or general enquiries to us by emailing firstname.lastname@example.org.