Question 1

How will I know that my order has been placed successfully?

Accepted Answer

You will receive a confirmation email to the email address provided with your receipt.

Question 2

Can I change my delivery address?

Accepted Answer

Sure – Please let us know as soon as possible after placing your order and before the estimated delivery date.

Question 3

Can I have my order delivered to an address in Nigeria?

Accepted Answer

Yes, we are able to deliver orders to addresses in Lagos and Abuja.

At checkout, you can enter the full delivery details, including the recipient’s name, address, and phone number. Please ensure all information is accurate, as this will be used to arrange delivery.

Kindly note that:
 • Orders delivered within Nigeria will not be packaged in Simply Asoebi branded packaging and will not include souvenirs.
 • Once your order has been delivered to the Nigerian address provided, onward delivery or collection is the customer’s responsibility.
 • Simply Asoebi is not responsible for any delays, losses, or damages that occur after the order has been successfully delivered to the specified address in Nigeria.
If you have any questions about Nigerian delivery before placing your order, please contact us at contact@simplyasoebi.com.()

Question 4

How do I pay for the asoebi?

Accepted Answer

We accept payments online from all major credit cards: Visa, Mastercard, American Express, Maestro.

Question 5

Do you ship internationally?

Accepted Answer

The cost for UK shipping is included on all asoebi orders. Any international shipping will incur additional charges, please contact us at contact@simplyasoebi.com (mailto:contact@simplyasoebi.com)before placing your order.

Question 6

What if my order gets lost or doesn't arrive on time?

Accepted Answer

Each order is either hand delivered by us or shipped through tracked delivery. However, in the unlikely event that this occurs, please contact us at contact@simplyasoebi.com (mailto:contact@simplyasoebi.com?subject=Issue with my Simply Asoebi Order)and we will get back to you ASAP.

Question 7

I don’t want asoebi anymore, can I get a refund?

Accepted Answer

A full refund will be issued for any order cancellations made prior to the purchase cut-off date stated in the asoebi portal created for the event. However, once the purchase cut-off date has passed, all sales are final. If there is an issue with your order, please contact us on contact@simplyasoebi.com (mailto:contact@simplyasoebi.com)and we will review the complaint and get back to you within 21 days.

Question 8

Where can I find out more information about use of this website?

Accepted Answer

Please read through our terms & conditions (javascript:void(0))to find out more about the terms of use for this website and purchasing asoebi through us.

Frequently Asked Questions

Are you getting married and want us to sort your asoebi?